Introduction
Cortex provides allows Managed Service Providers to automate common administrative tasks such as Moves, Adds and Deletes.
Cortex adapts to complex situations allowing fine grained control of permissions and automated processes.
Key advantages
- Securely delegate administrative tasks such as Creating users, resetting passwords, provisioning applications and services.
- Reduce support costs and improve quality of service
- Empower helpdesk staff to achieve more without requiring expensive skillsets
- Provide repeatable, audited change control over environments
- Consolidate management of multiple customer environments from a single web based interface
Cortex features for MSPs
Cortex provides a simple, easy to use web based interface allows level 1 helpdesk staff or even end-customer
administrative staff to manage users and automatically assign resources and applications to users without the need for
advanced technical skills.
- Move advanced administration tasks to the Level 1 Helpdesk
- Reduce the need for System administrators to be involved in the majority of customer requests
- Cortex controls administrative rights without the user requiring specific AD permissions in the AD forest being managed
- Cortex uniquely allows many Active Directory (or specific Customer) forests to be managed through the same web based interface
- Customise policy and services in individual AD forests
- Manage access to applications delivered via Citrix with ease
- Delegate administration of Microsoft Exchange server features to selected customer administrative staff
- Grant selected users permission to reset passwords of other users