What is Cortex?
Cortex is a comprehensive control panel product used by service providers to manage
the provisioning and delegated administration of hosted business applications such
as Microsoft Exchange or SharePoint Services.
- Automates the setup of hosted services and business applications.
- Allow end customers to perform day to day administration themselves.
- Provides a platform for managing all hosted services through a common interface.
- Allows a single user identity to be provisioned with many hosted applications.
- Has an easy to use web based interface which can be used by users with little IT
expertise with negligible training.
Which services can Cortex currently provision out of the box?
Cortex provides a complete solution for delivering Microsoft Hosted Messaging and
Collaboration services (HMC). Support for other complementary applications is also
provided.
Customer isolation and identity management
The Cortex system allows a single Active Directory LDAP repository to be shared
by thousands of customers. Cortex provides standard features for user provisioning
and identity management through a comprehensive web based interface for customer
self-administration.
Can Cortex help manage other services?
Check with our team if the service you are offering to your customers is on the
Cortex roadmap or use the
Cortex SDK to incorporate your application
into Cortex and leverage all Cortex features including delegated administration
and reporting.
How does Cortex work?
Visit our architecture section for a quick overview on the Cortex architecture for delivering hosted services.
Cortex for Managed Service Providers
Cortex provides allows Managed Service Providers to automate common administrative tasks such as Moves, Adds and Deletes.
Cortex adapts to complex situations allowing fine grained control of permissions and automated processes.
Key advantages
- Securely delegate administrative tasks such as Creating users, resetting passwords, provisioning applications and services.
- Reduce support costs and improve quality of service
- Empower helpdesk staff to achieve more without requiring expensive skillsets
- Provide repeatable, audited change control over environments
- Consolidate management of multiple customer environments from a single web based interface
Cortex features for MSPs
Cortex provides a simple, easy to use web based interface allows level 1 helpdesk staff or even end-customer
administrative staff to manage users and automatically assign resources and applications to users without the need for
advanced technical skills.
- Move advanced administration tasks to the Level 1 Helpdesk
- Reduce the need for System administrators to be involved in the majority of customer requests
- Cortex controls administrative rights without the user requiring specific AD permissions in the AD forest being managed
- Cortex uniquely allows many Active Directory (or specific Customer) forests to be managed through the same web based interface
- Customise policy and services in individual AD forests
- Manage access to applications delivered via Citrix with ease
- Delegate administration of Microsoft Exchange server features to selected customer administrative staff
- Grant selected users permission to reset passwords of other users