One of the key benefits Cortex provides is the ability to delegate administrative tasks to the end-customer. This allows service providers to provide a more efficient service with minimal support staff.

Customer administrators can themselves perform most of the user administration required for their own organisation. Managing user accounts, provisioning services or managing their organisation's own services (e.g. Hosted Exchange contacts or distribution lists) is performed through the easy to use web interface. Training needs are minimised and usually not required.

• Allows customers to import users in bulk through an Excel file.
• Create as many administrator users as necessary.
• Control service specific administrative permissions.
• Configure email alerts for expiring passwords or unused accounts.

Some examples of the standard features available to a customer administrator include:

• Create new users.
• Provision services to users, e.g. Give a user a mailbox or grant access to a SharePoint site.
• Disable a users account, stopping them from accessing any hosted services
• Unlock accounts.
• Reset user passwords.
• Copy an existing user, complete with all configured services.