Introduction
The Cortex platform's flexiblity allows existing Active Directory customer and user
data to be migrated onto Cortex using a standard data migration process, allowing
you to manage all of your customers on one platform.
EMS-Cortex's skilled consultants will work with you to ensure that no disruption
is made on your existing customer database and the services that you offer. Attention
to detail is paramount through the data migration, and quality assurance processes
are completed throughout to ensure that the quality and usability requirements are
met.
Cortex Data Migration Process: A high level overview
Evaluation
A copy of the existing customer population is exported into a Cortex test environment
where detailed analysis is completed on the user and security information that is
stored within the directory. The data requirements are specified and documented,
including any customised changes that are needed to the standard Cortex data migration
tools.
Data Migration Process
The standard Cortex data migration tools are updated to meet the specific requirements
and a test environment that replicates the service provider's Cortex platform is
built. A sub set of the customer data is imported onto the test environment using
the customised data migration tools and tested internally by EMS-Cortex.
Outputs from this stage of the process include; a documented customer level migration
process and data migration tools. These outputs are used to complete the live customer
migration.
Acceptance Testing
Prior to the Live Customer Migration, a sub-set of customer data is migrated onto
a defined Cortex environment and handed to the service provider to perform data
validation tests. EMS-Cortex will provide, on-site (optional), specialist support
throughout this phase ensuring the customer and user data has been moved accurately
into the system and that all high risk scenarios are tested.
This stage results in the service provider signing-off the migration process and
data migration tools.
Live Customer Migration
Prior to any real customers being migrated across, a test customer will be migrated
into the production environment and rigorously tested to ensure that the users and
their services have not been impacted. When the service provider is happy to proceed,
the live customer migration can commence, this may be either a one-off or phased
approach depending on the population size of the existing data.
The live migration can be performed by either the service provider or EMS-Cortex.
EMS-Cortex will continue to provide specialist support throughout this stage.